This webcast features perspectives from operational technology (OT), information technology (IT) as well as the general industry outlook, to provide attendees insight into the challenges utilities are facing today as well as a holistic view into smart grid strategies to more...
Grid threats increase daily - from foreign foes, terrorists, criminals and hackers. Utilities are tasked with guarding against a rising tide of potentially disruptive intrusions into their power grid and electronic networks. What will it take to keep the power more...
Monday Jun 24, 2013
- Tuesday Jun 25, 2013 -
Philadelphia, Pennsylvania - USA
Data Informed´s Marketing Analytics and Customer Engagement provides marketing, sales, and customer support managers with the information they need to create an effective data-driven customer strategy. more...
As the director of business process marketing for customer service at Aspect Software, Tom Chamberlain is responsible for identifying growth areas for the organization in the customer service industry and helping create corporate and product strategy to support development and expansion in the market.
As an expert in customer service, Tom is also responsible for working closely with marketing to determine messaging to support Aspect Software’s philosophy and support of the customer service business process. He believes that the core value that Aspect Software offers to companies in the customer service industry is to provide products and services that help solidify business relationships with customers while delivering results and minimizing waste. In addition, he provides strategic involvement with sales customer service opportunities.
Tom joined Aspect Software in 1988. During his 20 years with the company, Tom has held a wide variety of management and staff positions with increasing responsibilities in the Sales, Marketing and Customer Service organizations. Tom led teams that rolled out the first production systems for Aspect® Unison® Predictive Dialer and established a sales presence for Aspect® Professional Services.
He came to Aspect Software from Citigroup where he was an integration specialist. In this role, Tom was a member of the assessment team evaluating new contact center technologies and also was responsible for the design, programming and maintenance of loan applications for Citibank’s Credit Renewal program.
In today’s fast-paced world, customers want immediate and accurate assistance. When customers call an energy company, they expect their call to be answered quickly and their problem to be resolved promptly, especially in the event of a power outage, power line damage, or discrepancies with utility bills.